I. Shipping Policy
Shipping Fee
We offer free shipping to US and Canada order. The shipping fees for other countries are different according to different countries.
Shipping Time
Most products will be shipped from US warehouses, and a small number of products will be shipped from China warehouses. The handling time is usually 1-3 working days, and the transit time is generally 5-15 working days.
The transit time depends on the location of the shipment.
- If we ship from a US warehouse, it will generally be delivered within 5 working days.
- If we ship from China warehouse, it will usually be delivered within 15 working days.
- The transit time may be slightly delayed in the event of a busy season for logistics.
Shipping Method
We do ship worldwide via various international carriers such as USPS, FedEx, DHL Express, UPS, Aramex, S.F. Express, ect.
Track My Order
Once we arrange your order , we will provide you with an order number (sent to you via email), you can enter tracking number to track your order here: https://bostingner.com/pages/track-your-order
Sometimes there is a delay in the logistics system. If you do not find the tracking information of the tracking number, please wait patiently for another day or two.
If you have any questions, please contact us in time at sale@bostingner.com.
II. Return and Exchange Policy
15 Days Return Policy
We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for a refund, exchange within 15 days, which means you have 15 days after receiving your item to request a return.
Return Fee
Original shipping charges are non-refundable. Return postage is buyer's responsibility.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging or it will result in a repackaging fee of $6.
To start a return, you can contact us at sale@bostingner.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sale@bostingner.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sale@bostingner.com.