Bostingner Thermostatic Shower Valve Knob
Shipping Policy
Shipping Fee
We provide free shipping to most countries, such as the United States, Canada, etc. The shipping fees for other countries are different according to different countries. The final shipping cost is subject to the shopping cart checkout result.
Shipping Time
Most products will be shipped from US warehouses, and a small number of products will be shipped from China warehouses. The handling time is usually 1-3 business days, and the transit time is generally 5-15 business days.
The transit time depends on the location of the shipment.
- If we ship from a US warehouse, it will generally be delivered within 5 business days.
- If we ship from China warehouse, it will usually be delivered within 15 business days.
PS: The transit time may be slightly delayed in the event of a busy season for logistics.
Shipping Method
We do ship worldwide via various international carriers such as USPS, FedEx, DHL Express, UPS, Aramex, S.F. Express, ect.
Track My Order
Once we arrange your order , we will provide you with an order number (sent to you via email), you can enter tracking number to track your order here: https://bostingner.com/pages/track-your-order
Sometimes there is a delay in the logistics system. If you do not find the tracking information of the tracking number, please wait patiently for another day or two.
If you have any questions, please contact us in time at sale@bostingner.com.
Return & Exchange Policy
15 Days Return Policy
We want you to fall in love with your purchase and we continually strive to deliver the highest quality products possible. If for some reason, you are not completely satisfied with your purchase, you may return it for a refund, exchange within 15 days, which means you have 15 days after receiving your item to request a return.
Return Fee
Original shipping charges are non-refundable. Return postage is buyer's responsibility.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging or it will result in a repackaging fee of $6.
To start a return, you can contact us at sale@bostingner.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sale@bostingner.com.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
We only replace items if they are defective or damaged.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sale@bostingner.com.
Q&A
Q: How can you contact us quickly?
A: You can send us an email via sale@bostingner.com. Once we receive your email, we will reply to you as soon as possible.
Note:
- The more detailed information you provide, the faster we can solve your problem.
- If you are asking about a product, please provide the product SKU, product name or product link, order ID, and problem details (including pictures or videos, etc.) as much as possible so that we can verify the problem as soon as possible and give you a solution quickly.
- Our online chat window has set up some common questions and answers. You can try to solve the problem according to your needs. If your problem is still not solved, you can contact us by email or leave us a message. Once we see the message, we will reply to you as soon as possible.
Q: How can I get the product user manual or installation video guide?
A: You can download the user manual and installation video guide yourself through our page "User Guide". If you still need help, you can contact us via email sale@bostingner.com.
Q：How to get product parts and cartridges?
A: We provide product parts and cartridges, but before that, we need to confirm the information.
- Please provide us the product parts or cartridge information you want. If you have already purchased our shower products, please provide us with your product order ID, product SKU, product pictures or video, etc. so that we can confirm the information.
- The more detailed information you provide, the faster we can help you solve the problem.
- Please send details to our email sale@bostingner.com.
